Privacy Policy

1. Information We Collect

• Full name
• WhatsApp/mobile number
• Email address
• Selected plan and order information
• Order ID and payment status
• Payment transaction/reference information returned by the payment gateway
• Support messages and information you provide when requesting assistance

2. Why We Use Your Information

• To create and process your order.
• To verify payment and update order status.
• To deliver or restore access.
• To provide customer support.
• To identify duplicate, suspicious or fraudulent transactions.
• To maintain business, accounting and transaction records.
• To resolve disputes and comply with legal obligations.

3. Payment Information

Payments are processed through the configured payment gateway. PRIME CART does not ask customers to send card PINs, OTPs or full payment credentials through WhatsApp. Do not share OTPs, card PINs or banking passwords with support.

4. Google Sheets & Internal Records

Order information may be recorded in our connected Google Sheets/Apps Script system for order management and payment-status tracking. This can include customer contact details, selected plan, amount, order ID, transaction/reference information and product-delivery status.

5. Third-Party Services

We may use third-party services required to operate the order process, including the payment gateway, Google services for internal order records, and Google Drive or similar storage for digital delivery. Those services may process information according to their own applicable terms and privacy policies.

6. Product / Account Access

If a digital product involves shared or managed account access, the information required to provide that access may be handled only for fulfillment and support. Customers should not send unnecessary passwords, OTPs or sensitive financial information to PRIME CART.

7. Data Security

We use reasonable administrative and technical measures to protect information used for order processing. However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

Order and transaction records may be retained for as long as reasonably necessary for fulfillment, customer support, accounting, fraud prevention, dispute resolution and legal/compliance purposes.

9. Your Choices & Requests

You may contact support regarding your order information or privacy questions. We may need to verify your identity or order details before processing a request.

10. Children's Information

Our services are not intentionally directed at children. Customers should not submit another person's personal information without appropriate authorization.

11. Policy Updates

This Privacy Policy may be updated from time to time. The latest version published on this page will apply going forward.

12. Contact

Privacy or data questions: WhatsApp +1 985 403 9135.

13. Legal Rights

This policy is not intended to remove or reduce any privacy or consumer rights that cannot legally be excluded.