Refund Policy

1. Digital Products & General Rule

PRIME CART sells digital products/services. Because digital access can be delivered or activated electronically, orders are generally non-refundable after successful delivery or activation, subject to applicable law and the specific circumstances of the order.

2. No Refund for Change of Mind

Refunds are normally not provided simply because a customer changes their mind, no longer needs the service, selected the wrong plan, or did not review the plan details before purchase.

3. Genuine Payment or Delivery Problems

If you have successfully paid but:

• did not receive the promised access/details,
• received the wrong plan,
• were charged more than once for the same order, or
• experience a verified technical delivery issue attributable to PRIME CART,

contact support promptly. We will first attempt to correct the issue through access restoration, replacement/correction or another appropriate resolution.

4. Support Timeline

PRIME CART aims to respond or begin work on a normal issue within 24 hours. Payment-provider verification, technical investigations or third-party service issues may take up to 7 working days to resolve. The timeline starts after sufficient order/payment information is received.

5. When a Refund May Be Considered

If a verified transaction or service problem cannot reasonably be resolved through delivery, correction, replacement or restoration, a refund may be considered according to the circumstances, payment-provider rules and applicable law. A refund is not automatic merely because support was contacted.

6. Cases Normally Not Eligible

• Change of mind or no longer needing the service.
• Incorrect plan selected by the customer.
• Access already delivered and functioning.
• Customer misuse or unauthorized sharing/resale.
• Password, recovery or security changes made by the customer that affect access.
• Violation of the applicable service/provider rules.
• Failure caused by information incorrectly supplied by the customer, where correction cannot be made for reasons outside PRIME CART's control.

7. Duplicate Payments

If you believe you were charged twice, provide both transaction/reference details. We will verify the transactions and take the appropriate corrective action for a confirmed duplicate charge.

8. Failed or Pending Payments

A failed or pending payment does not automatically mean an order was successfully purchased. Payment status is verified using the payment gateway/server records. If money was debited but the transaction remains unresolved, contact support with the payment reference so it can be investigated.

9. Chargebacks & Disputes

Please contact PRIME CART first for genuine delivery or access problems so that the issue can be investigated. Fraudulent or abusive payment disputes may be reviewed using available transaction and order records.

10. How to Request Help

Send your Order ID, payment reference/transaction ID, registered email or WhatsApp number, and a short description of the issue to support. Do not send OTPs, card PINs, passwords or full banking credentials.

11. Contact

Refund and order support: WhatsApp +1 985 403 9135.

12. Applicable Rights

Nothing in this policy is intended to exclude or limit any refund, cancellation, consumer, payment or other legal right that cannot lawfully be excluded or limited under applicable law.

13. Policy Updates

This Refund Policy may be updated when our service or legal requirements change. The latest published version applies to future purchases.